Management by results -- like driving a car by looking in rear view mirror.
Motivation - nonsense. All that people need to know is why their work is important.
The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
It is not necessary to change. Survival is not mandatory.
It is not enough to do your best; you must know what to do, and then do your best.
No one can measure the loss of business that may arise from a defective item that goes out to a customer.
There is no substitute for knowledge.
It is easy to date an earthquake, but not an economic decline.
our system of make-and-inspect, which if applied to making toast would be expressed: “You burn, I’ll scrape.”
Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light. The first electric lights had carbon filaments. They were fragile and inefficient. No customer asked for photography. No customer asked for the telegraph, nor for a telephone. No customer asked for an automobile. We have horses: what could be better’? No customer asked for pneumatic tires. Tires are made of rubber. It is silly to think of riding on air. The first pneumatic tires in the United States were not good. The user had to carry with him rubber cement, plugs, and a pump, and know how to use them.
Quotes by W. Edwards Deming that W. Edwards Deming referenced.