W. Edwards Deming Quotes

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management by numerical goal is an attempt to manage without knowledge of what to do, and in fact is usually management by fear.
Experience teaches nothing without theory.
the aim of leadership should be to improve the performance of man and machine, to improve quality, to increase output, and simultaneously to bring pride of workmanship to people. Put in a negative way, the aim of leadership is not merely to find and record failures of men, but to remove the causes of failure: to help people to do a better job with less effort.