W. Edwards Deming Quotes

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the aim of leadership should be to improve the performance of man and machine, to improve quality, to increase output, and simultaneously to bring pride of workmanship to people. Put in a negative way, the aim of leadership is not merely to find and record failures of men, but to remove the causes of failure: to help people to do a better job with less effort.
95% of changes made by management today make no improvement.
Where there is fear you do not get honest figures.