The supposition is prevalent the world over that there would be no problems in production or service if only our production workers would do their jobs in the way that they were taught. Pleasant dreams. The workers are handicapped by the system, and the system belongs to the management.
A bad system will beat a good person every time.
It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth.
our system of make-and-inspect, which if applied to making toast would be expressed: “You burn, I’ll scrape.”
It is not enough to do your best; you must know what to do, and then do your best.