Training for a job must teach the customer’s needs
The greatest waste in America is failure to use the abilities of people.
It is not enough to do your best; you must know what to do, and then do your best.
the system that people work in and the interaction with people may account for 90 or 95 percent of performance.
Deming’s First Theorem: “Nobody gives a hoot about profits.”
Deming’s Second Theorem: “We are being ruined by best efforts.”
When one understands who depends on me, then I may take joy in my work.
Motivation - nonsense. All that people need to know is why their work is important.
A common disease that afflicts management and government administration the world over is the impression that “Our problems are different.” They are different, to be sure, but the principles that will help to improve quality of product and of service are universal in nature.
A company could put a top man at every position and be swallowed by a competitor with people only half as good, but who are working together.