W. Edwards Deming Quotes

Quotes in systems thinking

A bad system will beat a good person every time.


numerical goals set for other people, without a road map to reach the goal, have effects opposite to the effects sought.


Defects are not free. Somebody makes them, and gets paid for making them.


Best efforts are essential. Unfortunately, best efforts, people charging this way and that way without guidance of principles, can do a lot of damage.


The System of Profound Knowledge provides a lens. It provides a new map of theory by which to understand and optimize that we work in, and thus to make a contribution to the whole country.


A system must have an aim. Without an aim, there is no system.