W. Edwards Deming Quotes

Quotes in respect for people

People are entitled to joy in work.


The greatest waste in America is failure to use the abilities of people.


the system that people work in and the interaction with people may account for 90 or 95 percent of performance.


The idea of a merit rating is alluring. The sound of the words captivates the imagination: pay for what you get; get what you pay for; motivate people to do their best, for their own good.

The effect is exactly the opposite of what the words promise.


The idea of a merit rating is alluring. The sound of the words captivates the imagination: pay for what you get; get what you pay for; motivate people to do their best, for their own good.

The effect is exactly the opposite of what the words promise. Everyone propels himself forward, or tries to, for his own good, on his own life preserver. The organization is the loser.

The merit rating rewards people that conform to the system. It does not reward attempts to improve the system. Don’t rock the boat.


The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.


When one understands who depends on me, then I may take joy in my work.


A company could put a top man at every position and be swallowed by a competitor with people only half as good, but who are working together.


Top management should publish a resolution that no one will lose his job for contribution to quality and productivity.


The supposition is prevalent the world over that there would be no problems in production or service if only our production workers would do their jobs in the way that they were taught. Pleasant dreams. The workers are handicapped by the system, and the system belongs to the management.