W. Edwards Deming Quotes

Quotes in psychology

numerical goals set for other people, without a road map to reach the goal, have effects opposite to the effects sought.


Fear invites wrong figures. Bearers of bad news fare badly. To keep his job, anyone may present to his boss only good news.


How can she put forth her best efforts when no matter how carefully she works, the item will still be defective? If no one cares, why should she? In contrast, when defects are rare or nonexistent or well explained, she understands that the management are accepting their proper responsibility, and she feels an obligation to put forth her best efforts: they are now effective.


Pay is not a motivator.


All that we have comes from people who are responsible only to themselves.


The merit rating nourishes short-term performance, annihilates long-term planning, builds fear, demolishes teamwork, [and] nourishes rivalry and politics. It leaves people bitter, crushed, bruised, battered, desolate, despondent, dejected, feeling inferior, some even depressed, unfit for work for weeks after receipt of rating, unable to comprehend why they are inferior. It is unfair, as it ascribes to the people in a group differences that may be caused totally by the system that they work in.


The aim of education should be to preserve and nurture the yearning for learning that a child is born with. Grades and gold stars destroy this yearning for learning.