W. Edwards Deming Quotes

Quotes in psychology

People are entitled to joy in work.


The idea of a merit rating is alluring. The sound of the words captivates the imagination: pay for what you get; get what you pay for; motivate people to do their best, for their own good.

The effect is exactly the opposite of what the words promise.


The idea of a merit rating is alluring. The sound of the words captivates the imagination: pay for what you get; get what you pay for; motivate people to do their best, for their own good.

The effect is exactly the opposite of what the words promise. Everyone propels himself forward, or tries to, for his own good, on his own life preserver. The organization is the loser.

The merit rating rewards people that conform to the system. It does not reward attempts to improve the system. Don’t rock the boat.


As I use the term here, the job of a leader is to accomplish transformation of his organization. He possesses knowledge, personality, and persuasive power.


When one understands who depends on me, then I may take joy in my work.


Motivation - nonsense. All that people need to know is why their work is important.


Whenever there is fear, you will get wrong figures.


Our schools must preserve and nurture the yearning for learning that everyone is born with.


Top management should publish a resolution that no one will lose his job for contribution to quality and productivity.


numerical goals set for other people, without a road map to reach the goal, have effects opposite to the effects sought.