W. Edwards Deming Quotes

Quotes in psychology

When one understands who depends on me, then I may take joy in my work.


Stamping out fires is a lot of fun, but it is only putting things back the way they were.


It will not suffice to have customers that are merely satisfied. An unhappy customer will switch. Unfortunately, a satisfied customer may also switch, on the theory that he could not lose much, and might gain.


The idea of a merit rating is alluring. The sound of the words captivates the imagination: pay for what you get; get what you pay for; motivate people to do their best, for their own good.

The effect is exactly the opposite of what the words promise.


The idea of a merit rating is alluring. The sound of the words captivates the imagination: pay for what you get; get what you pay for; motivate people to do their best, for their own good.

The effect is exactly the opposite of what the words promise. Everyone propels himself forward, or tries to, for his own good, on his own life preserver. The organization is the loser.

The merit rating rewards people that conform to the system. It does not reward attempts to improve the system. Don’t rock the boat.


People are entitled to joy in work.


As I use the term here, the job of a leader is to accomplish transformation of his organization. He possesses knowledge, personality, and persuasive power.


Motivation - nonsense. All that people need to know is why their work is important.


Whenever there is fear, you will get wrong figures.


Our schools must preserve and nurture the yearning for learning that everyone is born with.