W. Edwards Deming Quotes

Quotes in process thinking

Training for a job must teach the customer’s needs


Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.


To copy is to invite disaster.


American management thinks that they can just copy from Japan—but they don’t know what to copy!


The consumer is the most important point on the production-line.


An operational definition is a procedure agreed upon for translation of concept into measurement of some kind.


A company could put a top man at every position and be swallowed by a competitor with people only half as good, but who are working together.


I read them. Not to grade them. No, I read them to see how I am doing. Where am I failing? What don’t they understand? Why do they give wrong answers? Why do they have some point of view that I don’t think is right? Where am I failing? Where do I need to build up.


There is no such thing as arrival exactly on time. In fact, exactly on time can not be defined.


A bad system will beat a good person every time.