W. Edwards Deming Quotes

Quotes in organization as a system

A bad system will beat a good person every time.


It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth.


“We installed quality control.” No. You can install a new desk, or a new carpet, or a new dean, but not quality control. Anyone that proposes to “install quality control” unfortunately has little knowledge about quality control.


A good question for anybody in business to ask is What business are we in? To do well what we are doing-i.e., to turn out a good product, or good service, whatever it be? Yes, of course, but this is not enough. We must keep asking - What product or service would help our customers more? We must think about the future. What will we be making 5 years from now? 10 years from now?


Pay is not a motivator.


Management of a system requires knowledge of the interrelationships between all of the components within the system and of everybody that works in it.