W. Edwards Deming Quotes

Quotes in management

It is not necessary to change. Survival is not mandatory.


Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allows.


It is not enough to do your best; you must know what to do, and then do your best.


Data are not taken for museum purposes; they are taken as a basis for doing something. If nothing is to be done with the data, then there is no use in collecting any. The ultimate purpose of taking data is to provide a basis for action or a recommendation for action. The step intermediate between the collection of data and the action is prediction.