W. Edwards Deming Quotes

Quotes in management

To copy is to invite disaster.


Experience teaches nothing. In fact there is no experience to record without theory… Without theory there is no learning… And that is their downfall. People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.


Export anything to a friendly country except American management.


A common disease that afflicts management and government administration the world over is the impression that “Our problems are different.” They are different, to be sure, but the principles that will help to improve quality of product and of service are universal in nature.


This may be the world's most underdeveloped nation. We're number 1.


It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth.


Defects are not free. Somebody makes them, and gets paid for making them.


Best efforts are essential. Unfortunately, best efforts, people charging this way and that way without guidance of principles, can do a lot of damage.


A good question for anybody in business to ask is What business are we in? To do well what we are doing-i.e., to turn out a good product, or good service, whatever it be? Yes, of course, but this is not enough. We must keep asking - What product or service would help our customers more? We must think about the future. What will we be making 5 years from now? 10 years from now?


management by numerical goal is an attempt to manage without knowledge of what to do, and in fact is usually management by fear.