W. Edwards Deming Quotes

Quotes in management

No one can measure the loss of business that may arise from a defective item that goes out to a customer.


It is not necessary to change. Survival is not mandatory.


The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.


Export anything to a friendly country except American management.


A common disease that afflicts management and government administration the world over is the impression that “Our problems are different.” They are different, to be sure, but the principles that will help to improve quality of product and of service are universal in nature.


A company could put a top man at every position and be swallowed by a competitor with people only half as good, but who are working together.


This may be the world's most underdeveloped nation. We're number 1.


It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth.


"No community need be poor if it has people and good management. No country need be poor if it has people and good management."


Defects are not free. Somebody makes them, and gets paid for making them.