W. Edwards Deming Quotes

Quotes in management

Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and people that expect quick results, are doomed to disappointment.


A numerical goal leads to distortion and faking, especially when the system is not capable of meeting the goal. Anybody will meet the quota (goal) allotted to him. He is not responsible for the losses so generated.


No community need be poor if it has people and good management. No country need be poor if it has people and good management.


95% of changes made by management today make no improvement.


management is prediction


Management by results -- like driving a car by looking in rear view mirror.


Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.


I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this:
94% belongs to the system (responsibility of management)
6% special


In God we trust, all others must bring data.


The greatest waste in America is failure to use the abilities of people.