W. Edwards Deming Quotes

Quotes in management

Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.


It is not necessary to change. Survival is not mandatory.


95% of changes made by management today make no improvement.


Defects are not free. Somebody makes them, and gets paid for making them.


management is prediction


Management by results -- like driving a car by looking in rear view mirror.


Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.


I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this:
94% belongs to the system (responsibility of management)
6% special


In God we trust, all others must bring data.


The greatest waste in America is failure to use the abilities of people.