We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, ‘You cannot inspect quality into a product.’ The quality is there or it isn’t by the time it’s inspected.
The consumer is the most important point on the production-line.
A common disease that afflicts management and government administration the world over is the impression that “Our problems are different.” They are different, to be sure, but the principles that will help to improve quality of product and of service are universal in nature.
I read them. Not to grade them. No, I read them to see how I am doing. Where am I failing? What don’t they understand? Why do they give wrong answers? Why do they have some point of view that I don’t think is right? Where am I failing? Where do I need to build up.
Export anything to a friendly country except American management.
Whenever there is fear, you will get wrong figures.
Where there is fear you do not get honest figures.
Our schools must preserve and nurture the yearning for learning that everyone is born with.
Top management should publish a resolution that no one will lose his job for contribution to quality and productivity.
A bad system will beat a good person every time.
Quotes by W. Edwards Deming that W. Edwards Deming referenced.