No defects, no jobs. Absence of defects does not necessarily build business… Something more is required.
As I use the term here, the job of a leader is to accomplish transformation of his organization. He possesses knowledge, personality, and persuasive power.
The greatest waste in America is failure to use the abilities of people.
Money and time spent for training will be ineffective unless inhibitors to good work are removed.
The transformation can only be accomplished by man, not by hardware (computers, gadgets, automation, new machinery). A company can not buy its way into quality.
The idea of a merit rating is alluring. The sound of the words captivates the imagination: pay for what you get; get what you pay for; motivate people to do their best, for their own good.
The effect is exactly the opposite of what the words promise.
It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth.
Best efforts are essential. Unfortunately, best efforts, people charging this way and that way without guidance of principles, can do a lot of damage.
The moral is that it is necessary to innovate, to predict needs of the customer, give him more. He that innovates and is lucky will take the market.
Information is not knowledge.
Quotes by W. Edwards Deming that W. Edwards Deming referenced.