Profit in business comes from repeat customers, customers that boast about your product and service, and that bring friends with them.
To copy is to invite disaster.
Management by results -- like driving a car by looking in rear view mirror.
Motivation - nonsense. All that people need to know is why their work is important.
The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
It is not necessary to change. Survival is not mandatory.
It is not enough to do your best; you must know what to do, and then do your best.
No one can measure the loss of business that may arise from a defective item that goes out to a customer.
There is no substitute for knowledge.
It is easy to date an earthquake, but not an economic decline.
Quotes by W. Edwards Deming that W. Edwards Deming referenced.