W. Edwards Deming Quotes

View quotes by category (topic)
I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this:
94% belongs to the system (responsibility of management)
6% special
New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the lean months of introduction.
Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allows.