W. Edwards Deming Quotes

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American management thinks that they can just copy from Japan—but they don’t know what to copy!
the system that people work in and the interaction with people may account for 90 or 95 percent of performance.
A good question for anybody in business to ask is What business are we in? To do well what we are doing-i.e., to turn out a good product, or good service, whatever it be? Yes, of course, but this is not enough. We must keep asking - What product or service would help our customers more? We must think about the future. What will we be making 5 years from now? 10 years from now?