W. Edwards Deming Quotes

View quotes by category (topic)
An operational definition is a procedure agreed upon for translation of a concept into measurement of some kind.
Inspection does not improve the quality, nor guarantee quality. Inspection is too late. The quality, good or bad, is already in the product. As Harold F. Dodge said, “You can not inspect quality into a product.”
I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this:
94% belongs to the system (responsibility of management)
6% special